From first call to fully supported.
Here's exactly what happens when you become a OneClickIT client — the steps, the timing, and what you'll see at each stage. No mystery, no surprises.
Day 1
Discovery call
A free 30-minute call where we learn your setup, pain points, and goals. You leave knowing whether we're a fit — no pressure, no sales script.
Days 2–5
Assessment & proposal
We audit your current systems and send a written recommendation: what to keep, what to fix, and what to upgrade, with clear pricing.
Day 6
Onboarding kickoff
You approve the plan. We schedule the onboarding, assign your technician, and walk you through exactly what happens next.
Week 1–2
Setup & configuration
We install monitoring agents, configure your tools, document your network, and set up your support channels — with minimal disruption to your day.
Week 2
First-resolved ticket
You submit your first real issue. We resolve it, document it, and show you how to reach us fastest next time. This is where managed support clicks.
Ongoing
Steady-state support
You're fully onboarded. We monitor, maintain, and respond — and check in monthly to make sure the plan still fits your team.
Your time on the discovery call
Typical time to fully onboarded support
Long-term contracts — cancel anytime
Ready to start?
The first step is a free 30-minute discovery call. Pick a time that works for you.
Book my discovery call