We don't just say we're reliable.
We put it in writing. Here's exactly what you can expect from OneClickIT — the standards we hold ourselves to, the response times we guarantee, and what happens if we ever fall short.
Response time promise
Every plan defines a guaranteed response window — from 4 hours (standard) down to 15 minutes (emergency). We log it and we meet it.
Quality standards
Every ticket follows a documented resolution path: triage, root-cause, fix, and verification. No 'try this and hope' — we work to a standard.
Satisfaction policy
If a resolution doesn't hold, we keep working it at no extra cost until it's right. Your monthly fee covers the work, not just the first attempt.
30-day money-back
New to managed support? You get a full 30 days to decide. If it's not the right fit, you get every dollar back — no contract lock-in.
What we promise on every ticket
- A real technician responds to every ticket — no bots-only loops.
- Emergency issues get escalated to a senior engineer within the guaranteed window.
- We communicate proactively: you're told what's happening, not left to chase us.
- Every change we make is logged so we can always show what was done and why.
- Your data and access stay yours — we never lock you out of your own systems.
- If we recommend a product, it's because it fits your need, not our commission.
If we ever fall short
- Tell us the same business day — we assign a senior engineer to make it right.
- Any rework on an unresolved issue is free, regardless of how long it takes.
- Recurring misses on a guaranteed response time are credited on your next invoice.
- You can escalate any concern directly to the owner, anytime, at no extra cost.
We'd rather earn your trust than your contract. The guarantee above is how we operate every day — and it's why most of our clients stay for years.
Talk to us