Emergency Escalation
Critical outage? Call now.
For infrastructure outages, ransomware, or situations where your business is down, use the direct emergency line below — it routes straight to a senior engineer.
When to call the emergency line
- Your entire office network or internet is down
- A suspected ransomware or active malware infection
- Server failure affecting the whole business
- Email outage affecting all users
- A security breach you can see happening
When to use the regular line
- A single computer is slow or won't print
- One user can't access a specific app
- You need to add a new device or user
- Software questions and how-to requests
- Non-urgent maintenance and upgrades
What happens when you call
1
Your call is answered by a live engineer — not a queue.
2
We log the incident and assign a senior technician immediately.
3
Remote remediation begins within 15 minutes for Complete-plan clients.
4
You get status updates at least every 30 minutes until the issue is resolved.